Privacy policy
At House Villo, your privacy matters to us, and we take protecting your personal information seriously. This privacy policy describes how we gather, use and safeguard your data when you browse our store or place an order. We believe in being open about the way your details are handled, so that you can shop with peace of mind.
This policy has been prepared in line with the relevant data protection laws, including the General Data Protection Regulation (GDPR) that applies to customers in the United Kingdom and the European Union. By using our website, you accept the practices set out here.
Company Information
Trade name: House Villo
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@housevillo.com
Phone: +44 20 7806 1832
House Villo is an outdoor lighting brand that brings shoppers in the United Kingdom a carefully chosen range of stylish, high-quality lighting products. Maintaining openness and trust across every part of our business â including how we treat your personal data â is something we are fully committed to.
Should you have any queries about this policy or about your personal details, you are welcome to reach out to us at any time using the contact information above.
Information We Collect
When you visit our site or submit an order, we may need to gather certain personal details in order to deliver and improve our services. This can include your name, address, email address, telephone number and the history of your purchases.
We may additionally record technical details such as your IP address, the type of browser you use, device information and how you navigate the site. This helps us understand the way visitors engage with our website and lets us make your experience better.
How We Use Your Information
Your personal details are used mainly to handle and complete your orders, covering payment processing, dispatch and order confirmations. This helps us deliver a shopping experience that is smooth, dependable and efficient.
We also draw on your information to enhance our website, tailor your experience and offer helpful customer support. Where you have given consent, we may send you news, offers and promotions about our products.
Legal Basis for Processing
Under the GDPR, we rely on several legal grounds when handling your personal data. The most frequent is the fulfilment of a contract, which enables us to process your order and send out your products.
We may also handle your data to meet legal requirements, to support our legitimate interests, or on the basis of your clear consent â particularly when it comes to marketing messages. You are free to withdraw that consent whenever you wish.
Sharing Your Information
We pass on your personal data only to trusted partners, and only where it is needed to deliver our services. These include payment providers, delivery companies and technical service providers.
Every partner we collaborate with is obliged to keep your data safe and to follow the applicable laws. We never sell, rent out or trade your personal information to third parties for commercial gain.
Data Retention
We keep your personal data only for as long as it is needed for the purposes explained in this policy, such as processing orders, maintaining records and meeting legal obligations.
Once your data is no longer required, we take suitable measures to delete it securely or to anonymise it. In this way, your information is never stored for longer than necessary.
Your Rights
As a customer in the United Kingdom and the European Union, you hold certain rights over your personal data. These cover the right to view, correct, erase or limit the way your information is processed.
You are also entitled to data portability and to object to particular forms of processing. If you would like to make use of any of these rights, simply get in touch with us and we will help you in line with the applicable rules.
Cookies and Tracking Technologies
Our website relies on cookies and comparable technologies to enhance your browsing and the performance of the site. Cookies let us remember what you prefer and adapt the content to suit you.
You can control or switch off cookies at any point via your browser settings. Do keep in mind, though, that turning them off may affect some features of the website.
Data Security
Protecting your data is a priority, and we put suitable technical and organisational safeguards in place to keep your personal information secure. This involves secure servers, encryption protocols and limited access to sensitive information.
Although we do all we can to keep your data safe, no method of sending information over the internet can be guaranteed as fully secure. We keep refining our methods to lower risks and protect what you share with us.
International Data Transfers
Because our company is located in the Netherlands, your data may be handled within the European Economic Area (EEA). We make sure that all processing meets GDPR requirements and data protection standards.
Whenever data is sent beyond the EEA, we put appropriate protections in place to keep it secure. We only partner with providers who satisfy strict data security standards.
Updates to This Policy
We may revise this privacy policy from time to time to reflect changes in our practices, our services or our legal duties. Any revisions will be posted on this page.
We suggest checking this policy now and then so that you stay up to date on how your data is used and protected. By continuing to use our website, you accept any such updates.
Company Information
Trade name: House Villo
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@housevillo.com
Phone: +44 20 7806 1832
House Villo is dedicated to transparency, compliance and earning customer trust. Keeping your personal data protected is a core part of our promise to give you a quality shopping experience.
If anything in this policy needs clarifying, please feel free to contact us. Our team is always on hand to help.
Contact Us
If you have questions about this privacy policy or about how your personal data is processed, you can get in touch with us at any time. We are glad to help and to address whatever concerns you may have.
Email: info@housevillo.com
Phone: +44 20 7806 1832
Thank you for choosing House Villo.