Terms and conditions

Welcome to House Villo. These Terms of Service set out the rules for using our website and for buying the products we sell. By visiting or using our site, you accept that you are bound by these terms. If you cannot agree to them, please refrain from using our services.

These terms have been drawn up in line with the laws that apply in the United Kingdom and the European Union, including the relevant consumer protection rules.

Section 1 – Company Information

Trade name: House Villo
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@housevillo.com
Phone: +44 20 7806 1832

House Villo is an online store specialising in outdoor lighting, offering shoppers in the United Kingdom a thoughtfully selected range of high-quality lighting products.

Section 2 – Acceptance of Terms

When you browse our website or submit an order, you confirm that you have read these Terms of Service, understood them and agreed to them. They apply to everyone who uses the site, whether you are simply visiting or making a purchase.

By continuing to use the website, you also accept any later updates or amendments to these terms.

Section 3 – Eligibility

To make use of our website and services, you need to be 18 or older, or have consent from a parent or legal guardian. Using the site confirms that you satisfy this condition.

You also agree to give correct and complete details whenever you order from us or use our services.

Section 4 – Products and Services

House Villo provides a selection of outdoor lighting products chosen with care for both design and quality. We do our best to make sure that descriptions, photos and product details are correct.

That said, we cannot promise that every detail is entirely free of mistakes. Minor differences in colour, texture or appearance are possible.

Section 5 – Pricing and Payment

Every price shown on our website is listed in British pounds and, where the law requires it, includes the applicable taxes. We may adjust prices at any moment without giving prior notice.

Payments are securely handled by reputable third-party providers. By finalising a purchase, you confirm that you have the right to use the payment method you have chosen.

Section 6 – Order Processing

After you place an order, we will send you a confirmation email. This message does not represent final acceptance, since orders can still be subject to checks.

We keep the right to cancel or decline any order where we suspect fraud, run into stock problems or discover a pricing mistake.

Section 7 – Shipping and Delivery

We ship to customers within the United Kingdom in line with our shipping policy. Any delivery times we mention are estimates only and can change due to outside influences.

We cannot be held responsible for delays that are down to carriers or to situations outside our control.

Section 8 – Returns and Refunds

The conditions that apply to returns and refunds are explained in our dedicated policy. You have 30 days to ask for a return, and approved refunds are completed within 10 working days.

We recommend reading that policy in full before you send us a return request.

Section 9 – Intellectual Property

Everything published on this website — including the text, imagery, logos and designs — belongs to House Villo and is protected under intellectual property law.

Copying, sharing or using this material without our prior permission is strictly forbidden.

Section 10 – User Conduct

You agree to use our website only for purposes that are lawful. Uploading harmful material, trying to gain access you are not entitled to, or carrying out fraudulent acts is not allowed.

Breaking these rules can lead to limited access or to legal proceedings.

Section 11 – Accuracy of Information

We make every effort to keep the information on our website correct and current. Even so, we cannot guarantee that it will be completely free of errors or gaps.

We retain the right to fix any inaccuracies whenever needed, without prior notice.

Section 12 – Third-Party Services

Our site may include links to outside services or tools. These are offered purely for convenience and are not something we manage.

We take no responsibility for the content or the practices of any third-party websites.

Section 13 – Limitation of Liability

So far as the law allows, House Villo will not be held responsible for any indirect, incidental or consequential losses that result from using our website or our products.

This covers any loss of data, income or business opportunities.

Section 14 – Disclaimer of Warranties

Our products and services are supplied on an "as is" and "as available" basis. We do not promise that the website will run without interruptions or errors.

Apart from the guarantees required by the applicable law, no further warranties are provided.

Section 15 – Indemnification

You agree to protect House Villo from, and cover us against, any claims, losses or costs that arise from misusing the website or from breaching these terms.

This also includes any legal expenses involved in settling such a dispute.

Section 16 – Privacy

Your use of our website is also subject to our privacy policy. By using our services, you consent to your data being collected and used as described there.

We are dedicated to safeguarding your personal information in line with the GDPR.

Section 17 – Changes to the Service

We reserve the right to alter or withdraw part or all of our website or services at any time, without giving notice.

This may include changes to our products, our prices and the features of the website.

Section 18 – Termination

We may restrict or end your access to the website if you break these Terms of Service or behave in a harmful way.

Ending your access does not cancel any rights or obligations that already existed beforehand.

Section 19 – Governing Law

These Terms of Service fall under the laws that apply within the European Union, together with the rules in force in the United Kingdom.

Any disputes will be dealt with in keeping with those legal frameworks.

Section 20 – Dispute Resolution

If a disagreement arises, we ask that you reach out to us first so that we can try to settle it amicably.

Should we be unable to agree, the matter may be brought before the competent courts or referred to a mediation service, as the applicable law allows.

Section 21 – Contact Information

If anything about these Terms of Service is unclear, please get in touch with us. We are happy to make your experience as clear and transparent as possible.

Thank you for choosing House Villo.